Terms of service

ilrc.global is a trade name of the sole proprietorship nez living, having its registered office in The Hague and registered with the Chamber of Commerce under number 80918263.

General

These general terms of service apply to all offers from, assignments to and services provided by ilrc.global. The applicability of the Client’s general terms of service is hereby explicitly rejected. If a provision or provisions from the Terms of service is/are void or is/are nullified, the other provisions from the Terms of service continue to apply in full.

Your retreat contract

When a request to book is made, the ‘lead name’ on the booking request guarantees that said person has the authority to accept and does accept on behalf of the party the terms of these booking conditions. When we receive your booking, we will send you instructions for payment. After all appropriate payments have been made, we will send you an email confirming receipt of the payment and a binding agreement will come into existence between you and us.

This contract is governed by the law of the Netherlands, and the jurisdiction of the Dutch Courts.

It is important to check the email confirmation when you get it, or if booking late at the time of booking, that all the details are exactly as you requested. In the event of any discrepancy, please contact us immediately via contact@ilrc.global as it may not be possible to make changes later.

Prices and website accuracy

The prices stated in the offer are exclusive of VAT, unless explicitly stated otherwise. The information and prices shown on the Website may have changed by the time you come to book your arrangements. Although we make every effort to ensure the accuracy of the Website information and prices at the time of loading, regrettably errors do occasionally occur. You must therefore ensure you check the price and all other details of your chosen arrangements with us at the time of booking.

Passports, visas and health documents

It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. We regret we cannot accept liability if you are refused entry onto any transport or into any country due to failure on your part to carry contact documentation. If failure to have any necessary travel or other documents results in fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

Insurance

It is your responsibility to ensure that you obtain the relevant insurance cover once the your booking has been confirmed by us. We consider adequate travel insurance to be essential. Please read your policy and take it with you on the Retreat. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs.

Paying for your Retreat

Your place is not confirmed until full payment has been made. We will invoice an initial payment of 50% of the fee upon booking and the remaining 50% of the fee within the 3 weeks before the first day of the retreat.

If we do not receive the payment correctly and on time, we reserve the right to treat your booking as cancelled by you in which case the cancellation charges may become payable. Your place is not confirmed until full payment has been made.

Cancelling for your Retreat

If you Cancel your Retreat – You, or any member of your party, may cancel your Retreat at any time.

Written notification by email to contact@ilrc.global for which you registered from the ‘lead name’ on the booking must be received. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change or cancellation if you cancel the Retreat.

The following Retreat cancellation charges apply:

• Cancellation up to 3 weeks before the first day of the Retreat – 50% of the fee, matching the initial payment, will be retained by us.

• Cancellation less than 3 weeks before, upon or after the first day of the Retreat– 100% of the full fee will be retained by us.

Please note, if only some members of your party cancel, in addition to incurring the applicable cancellation charges, we will recalculate the Retreat cost for the remaining people in your party.

Cancellation of Retreats by ilrc.global

ilrc.global reserves the right to cancel a retreat under any circumstances. In this event, you will be offered a full refund for any payments you have made to us already. ilrc.global accepts no further liability for retreat cancellations beyond the retreat registration fee refund. For example we cannot be liable for any funds spent on advance travel arrangements, such as flight tickets and visas.

Payments

Unless under special conditions visitors shall pay their reservation or donation online via bank transfer or paypal to the bank account stated on the invoice. You will receive a payment information for each payment instalment. In the event of a problem, the customer should contact their bank first and then contact ilrc.global via contact@ilrc.global to confirm the reservation and payment method.

Data collection and protection

ilrc.global processes personal data in the context of the service provided. It does so in accordance with the law and its Privacy Policy.

Intellectual property

ilrc.global is the party entitled to the intellectual property rights relating to the services that have been provided to you or have been used in the context of the Retreat. If and to the extent that intellectual property rights arise in the context of the performance of the Retreat, such intellectual property rights also accrue to ilrc.global. ilrc.global may use the knowledge obtained in the context of the Retreat for other purposes, to the extent that confidential information is not brought to the knowledge of third parties, such as information that can be traced back to individual participants. Without the explicit written consent of ilrc.global, your are not at liberty to reproduce and/or make public any materials or course materials used by ilrc.global.

Liability

In the context of the Retreat, ilrc.global is only liable towards your, the Participant, for damage or loss caused by a serious attributable failure to perform the services for the Retreat. This is only the case if the damage or loss has been caused by wilful misconduct or gross negligence on the part of ilrc.global. Without prejudice to the provisions of the previous paragraph, the liability of ilrc.global or a third party engaged by ilrc.global is always limited to direct damage or loss. ilrc.global or the third party engaged by it is never liable for indirect damage or loss, including consequential damage or loss. If the liability of ilrc.global or the third parties engaged by it is established, that liability is limited to the amount that is paid out in the relevant case under the professional liability insurance of ilrc.global, minus the amount of the excess. If the professional liability insurance referred to in the previous paragraph does not pay out to ilrc.global, regardless of the reason, any liability of ilrc.global is limited to the invoice amount of the Retreat. All rights of action and any other powers with respect to ilrc.global in any event lapse one year after the time when the Participant or a third party was familiar or could reasonably be familiar with the existence of those rights and powers. ilrc.global is never liable for the third parties engaged by it.

Applicable law and competent jurisdiction

It is explicitly stated that these Conditions are governed by Dutch law. Any dispute that would arise during the execution of this contract will be submitted to the competent courts of Den Haag, the Netherlands.